FAQ – Jaspets

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Common Questions

1. Email: You can send us an email at info@jaspets.us. We strive to respond to all emails within 24 hours during our business hours.

2. Contact Form: Visit our website and navigate to the "Contact Us" page. Fill out the contact form with your name, email address, subject, and message. Click "Submit," and we'll get back to you as soon as possible.

3. Phone: You can reach our customer support team by phone at 607-229-9566. Our customer support representatives are available to assist you during our business hours, which are [ Monday to Friday, 9:00 AM to 5:00 PM, EST].

Our customer support representatives are available to assist you during our business hours, which are [ Monday to Friday, 9:00 AM to 5:00 PM, EST].

1. Credit and Debit Cards: You can make a payment using major credit cards such as Visa, MasterCard, American Express, and Discover. We also accept debit cards with Visa or MasterCard logos.

2. PayPal: If you have a PayPal account, you can securely complete your purchase using your PayPal balance or linked bank accounts and credit cards.

3. Shopify Pay: we also accept Shopify Pay as a convenient payment method for your purchases. When you use Shopify Pay, you can securely save your payment information and complete your transactions quickly with just a few clicks. This makes the checkout process fast and hassle-free for returning customers.

Our number one priority is that our plants arrive in happy, healthy condition. Some of our plants ship directly potted in our earthenware plants, while others ship in their nursery grow pot placed inside the planter. How each plant ships is noted on its product page.

Yes, snuffle mats are suitable for a wide range of pets, including dogs and cats of all ages and sizes. They are especially beneficial for pets who need mental stimulation, are easily bored, or have excess energy to burn.

All snuffle mats are machine washable. However, it's essential to check the manufacturer's care instructions for your specific mat. Typically, they can be washed on a gentle cycle and air-dried.

Yes, snuffle mats can be a useful tool to reduce anxiety and stress in pets. The act of foraging for treats provides mental stimulation and can help calm nervous or anxious pets.

Snuffle mats are generally safe for pets when used as intended. However, always supervise your pet during play to ensure they don't chew or ingest the fabric strips. If your pet has a history of destructive chewing, consider using the snuffle mat only during supervised playtime.

Yes, snuffle mats can be used for training exercises. You can hide treats in the mat to reward desired behaviors or use it as part of obedience training. It's a fun and engaging way to reinforce positive training.

Snuffle toys and mats provide mental stimulation for your pet, encouraging natural foraging instincts. This engagement can alleviate boredom, reduce anxiety, and promote a healthier, more active lifestyle. Additionally, it offers a fun and interactive way for pets to explore their senses and enjoy a satisfying playtime experience.

Our customer support representatives are available to assist you during our business hours, which are [ Monday to Friday, 9:00 AM to 5:00 PM, EST].

All snuffle mats are machine washable. However, it's essential to check the manufacturer's care instructions for your specific mat. Typically, they can be washed on a gentle cycle and air-dried.